Refund Policy
This Refund Policy applies to paid Tuuteez subscriptions and one-time purchases made by the parent, guardian, or other adult account holder. It should be read with the Terms of Service and Cancellation Policy. Nothing in this Policy limits refund or cancellation rights that cannot be excluded under applicable law.
1. Trials and charges
If a purchase includes a free or discounted trial, its length, price after the trial, and renewal date will be shown before confirmation. To avoid the first paid charge, cancel through the same billing channel before the trial ends. Payment providers may place a temporary authorization that is not a completed charge.
2. Which plans can be refunded
- Yearly plans: for a yearly subscription billed directly by Tuuteez, you may request a refund only within 7 calendar days of the date the subscription first starts. Requests made after day 7 are not eligible. Approval is not automatic and depends on the circumstances, usage and applicable law.
- Monthly and quarterly plans: these are not refundable. You can cancel at any time to stop the next renewal, and access continues until the end of the period you have paid for.
- Renewals: renewal charges, including yearly renewals, are not refundable once a new billing period begins, except where required by law or expressly stated at purchase.
Duplicate, unauthorized or incorrect charges (section 4) are corrected on any plan, and nothing in this Policy limits refund rights that applicable law does not allow us to exclude.
3. Apple App Store and Google Play purchases
Apple and Google control billing and refunds for purchases made through their stores. Request a refund from the store that issued the receipt, using the Apple ID or Google account used for the purchase. Store eligibility rules and processing times apply. Tuuteez cannot directly issue a refund for a charge held by an app store, but support can help identify the correct billing channel.
4. Duplicate, unauthorized, or incorrect charges
Contact billing@tuuteez.com promptly if you see a duplicate, unauthorized, or incorrect direct charge. Include the account email, charge date, amount, currency, and a redacted receipt or transaction reference. Do not send passwords, authentication codes, full card numbers, or bank credentials. We may need additional information to verify account ownership and investigate the charge.
5. Service problems
If a material technical issue prevents use of a paid feature, contact support while the problem is occurring where practicable. We may first attempt to restore access. If we cannot resolve the issue in a reasonable time, we may provide a service credit or other remedy appropriate to the impact and applicable law. A refund for a service problem is available only on yearly subscriptions, within the 7-day window in section 2.
6. Refund method and timing
Approved refunds are returned to the original payment method when possible. Tuuteez generally initiates approved direct-billing refunds within 5 to 10 business days. The bank, card issuer, or app store may require additional time to post the credit. Taxes and currency conversion are handled according to the original transaction and applicable law.
7. Cancellation is separate
A refund request does not automatically cancel future renewal, and cancelling does not automatically refund an earlier charge. Follow the Cancellation Policy to stop future billing.
8. How to request help
For a direct Tuuteez purchase, the parent, guardian, or other adult purchaser should email billing@tuuteez.com from the account email address. Refund requests can be made for yearly subscriptions only, within 7 days of the subscription’s initial start. State the reason for the request and include the minimum transaction information needed to locate the charge. We will communicate the result to the verified adult account contact.