Cancellation Policy
This Policy explains how the parent, guardian, or other adult account holder can stop a Tuuteez subscription from renewing. A cancellation applies to future renewals and does not by itself create a refund for a completed charge.
1. When cancellation takes effect
You may cancel at any time before the next renewal. Unless a refund, charge reversal, or store action ends access earlier, paid access continues until the end of the current billing period and no further renewal charge will be initiated by Tuuteez. If a trial is cancelled before it ends, access may end immediately or at the trial end as shown by the applicable billing channel.
2. How to cancel
- Website subscriptions: the adult account holder should sign in, open the account or subscription settings, choose the cancellation option, and complete all confirmation steps. If those controls are unavailable, contact billing@tuuteez.com from the parent or guardian account email before the renewal date.
- Apple App Store subscriptions: cancel through the Apple subscription settings for the Apple ID used to purchase Tuuteez.
- Google Play subscriptions: cancel through Google Play subscription settings for the Google account used to purchase Tuuteez.
Uninstalling the app or deleting a Tuuteez account does not automatically cancel a subscription managed by Apple or Google. Store-managed subscriptions must be cancelled with the applicable store.
3. Confirmation and access
Keep the cancellation confirmation provided by Tuuteez or the applicable app store. If a renewal is shown after cancellation, contact billing@tuuteez.com with the confirmation reference. Do not send full card or bank details, passwords, or authentication codes.
4. Refunds
Refund eligibility and processing are governed separately by the Refund Policy. App-store purchases may also be subject to the store’s refund process and rules.
5. Account deletion
Learner-profile deletion, parent-account deletion, and subscription cancellation are separate actions. Before deleting an account, the adult account holder should cancel any subscription through the billing channel that manages it. We may retain transaction, parental-consent, security, or dispute records where permitted or required by law.
6. Help
For cancellation assistance, contact billing@tuuteez.com. Include only the minimum information needed to identify the account and transaction. A support request sent before renewal will be reviewed using its recorded submission time, but contacting support does not guarantee cancellation until confirmed.